Complaints

General Insurance Issues

Complaints against insurers – whether the policy is for life insurance, motor vehicles, home and contents, any type of insurance, can be initiated through the Commonwealth Financial Ombudsman Service. Of course, it is best to contact your financial service provider – i.e. your insurer first, before initiating a complaint with the Ombudsman. If you want to lodge a dispute, simply go to the Australian Financial Complaints Authority website.

Insurance Broker Complaints

Complaints about insurance brokers can also be directed to the Australian Financial Complaints Authority.

Australian Prudential Regulatory Authority (APRA)

This is a statutory authority which is the prudential regulator of banks, insurance companies and superannuation funds. See the APRA website for more information.

Private Health Insurance

Complaints regarding private health insurance providers should be directed to the Commonwealth  Ombudsman.