Chapters

National

Australian Communications and Media Authority (ACMA)

ACMA is the regulator for the telecommunications industry and has an information portal that provides consumer information on internet services.

Web: www.acma.gov.au

ACMA also hosts 'Cybersmart' 

Cybersmart is a website that provides resources and advice to help parents and young people safely enjoy the internet.

Web: www.cybersmart.gov.au.

Australian Competition and Consumer Commission (ACCC)

Follow the links from 'Consumer rights, shopping and pricing' for helpful information about Internet auctions, including what they are, how to protect yourself, and what rights you have.

The ACCC's Consumer and Business Directory (CBD)

This Directory allows you to search for the contact details of community and government organisations that offer consumer and business complaint-handling services. Follow the links from the consumer portal.

Web: www.accc.gov.au

SCAMwatch

SCAMwatch is a website owned and maintained by the ACCC and is also the campaign portal for the Australasian Consumer Fraud Taskforce. It has information relating to lottery and competition scams, chain letter and pyramid selling, investment scams, job and employment scams and more.

Web: www.scamwatch.gov.au

Australian Consumers' Association (ACA) 

An independent non-profit national consumer organisation. Includes consumer alerts of scams.

Web: www.choice.com.au

Australian Customs Service 

Information on imported goods, GST and customs.

Web: www.customs.gov.au

Australian Privacy Foundation 

Australian privacy interest group.

Web: www.privacy.org.au

Australian Securities and Investments Commission (ASIC) (see: FIDO)

Consumer information service on financial matters, including scams.

Web: www.fido.asic.gov.au

Communications Law Centre: An independent, non-profit, public interest organisation specialising in media, communications and online law and policy.

Web: www.comslaw.org.au

Department of Broadband, Communications and the Digital Economy (DBCDE): This site provides information on support and resources for consumers of Internet, broadband, telephone and related services, especially home, small business and rural users.

Web: www.dbcde.gov.au

Electronic Frontiers Association: Australian privacy interest group.

Web: www.efa.org.au

Internet Industry Association:

Web: www.iia.net.au

ICRA

ICRA was formerly the Internet Content Rating Association. ICRA is part of the Family Online Safety Institute, an international, non-profit organisation of internet leaders working to develop a safer internet.

Web: www.fosi.org/icra

NetAlert 

Provides information about internet content filters.

Web: www.netalert.gov.au

Office of the Australian Information Commissioner 

An independent office that gives general advice about individuals' rights under Commonwealth privacy legislation, and handles complaints under the Privacy Act 1988 (Cth). (Also see: Chapter 21*5 Privacy Rights, for further information).

Web: www.oaic.gov.au

The Classification Website 

Government website that provides information on the National Classification Scheme. It includes information about the Classification Board, Classification Review Board and the Attorney-General's Department.

Web: www.classification.gov.au

Young Media Australia

Web: www.youngmedia.org.au

Tasmania

Office of Consumer Affairs and Trading

www.consumer.tas.gov.au

Other states and territories

State consumer affairs/fair trading organisations:

ACT: www.ors.act.gov.au

NSW: www.fairtrading.nsw.gov.au

NT: www.nt.gov.au/justice/consaffairs

QLD: www.fairtrading.qld.gov.au

SA: www.ocba.sa.gov.au

VIC: www.consumer.vic.gov.au

WA: www.docep.wa.gov.au

International

eConsumer.gov 

A joint project between consumer protection agencies from around the world that provides information for international consumers and facilitates cross-border complaints; provides links to overseas consumer protection authorities.

Web: www.econsumer.gov

US Federal Trade Commission 

United States federal consumer protection agency. Includes advice for buyers and sellers at internet auctions, and information on internet scams.

Web: www.ftc.gov/bcp/consumer.shtm

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